0.1 Operating systems

0.1.1 Overview of Operating Systems

0.2 Working With Operating Systems

0.2.1 Operating System Interfaces and Tools
0.2.2 Configuring Display Properties
0.2.3 Change the Wallpaper
0.2.4 Change the Screen Resolution
0.2.5 Setting the Date and Time
0.2.6 Set the Date and Time From the System Tray
0.2.7 Set the Date and Time From the Control Panel
0.2.8 Set the Date and Time From the MS-DOS Prompt
0.2.9 Set the Date and Time
0.2.10 Creating Shortcuts
0.2.11 Create a Shortcut 1
0.2.12 Create a Shortcut 2
0.2.13 Delete a Shortcut
0.2.14 Windows Tools
0.2.15 Tools and Components
0.2.16 Windows Commands
0.2.17 Windows Tasks
0.2.18 The Troubleshooting Process
0.2.19 ExamSim Questions - Section 0.2

1.0 System Startup (89 questions)

1.1 Boot Sequence

1.1.1 The Boot Sequence and System Files
1.1.2 Boot.ini File Facts
1.1.3 Running Programs at Startup
1.1.4 The Win98 Boot Process, Part 1
1.1.5 The Win98 Boot Process, Part 2
1.1.6 The Win98 Boot Process, Part 3
1.1.7 Windows 9x/Me Boot Sequence Facts
1.1.8 The Win2000 Boot Process, Part 1
1.1.9 The Win2000 Boot Process, Part 2
1.1.10 The Win2000 Boot Process, Part 3
1.1.11 Windows NT/2000/XP Boot Sequence Facts
1.1.12 ExamSim Questions - Section 1.1

1.2 System Files

1.2.1 Working with System Files
1.2.2 Using Sysedit
1.2.3 Edit Config.sys with Sysedit
1.2.4 Edit Autoexec.bat with Sysedit
1.2.5 System File Facts
1.2.6 ExamSim Questions - Section 1.2

1.3 Boot Error Messages

1.3.1 Boot Error Messages and Symptoms
1.3.2 Windows 9x Boot Errors
1.3.3 Windows NT Boot Errors
1.3.4 Boot Error Facts
1.3.5 ExamSim Questions - Section 1.3

1.4 Recovery Methods

1.4.1 Recovery Methods
1.4.2 Installing the Windows 2000 Recovery Console
1.4.3 System Restore Tools Facts
1.4.4 ExamSim Questions - Section 1.4

1.5 Emergency Disks

1.5.1 Emergency Disks and Boot Disks
1.5.2 Create an Emergency Repair Disk
1.5.3 Create a Startup Disk for Win98
1.5.4 Emergency Disk and Boot Disk Facts
1.5.5 ExamSim Questions - Section 1.5

2.0 Managing Disks (44 questions)

2.1 File Systems

2.1.1 File System Types
2.1.2 Changing File Systems
2.1.3 Convert a Drive to NTFS
2.1.4 Formatting Drives
2.1.5 Format a Drive 1
2.1.6 Format a Drive 2
2.1.7 File System Facts
2.1.8 ExamSim Questions - Section 2.1

2.2 Disk Types

2.2.1 Disk Types
2.2.2 Comparing Basic and Dynamic Disks
2.2.3 ExamSim Questions - Section 2.2

2.3 Partitions and Volumes

2.3.1 Partitions and Volumes
2.3.2 Partitioning Disks with Fdisk
2.3.3 Create Partitions with Fdisk
2.3.4 Formatting Partitions
2.3.5 Format a Partition
2.3.6 Managing Disk Quotas
2.3.7 Format a Partition with Disk Administrator
2.3.8 Create and Format a Disk Partition
2.3.9 Creating a Disk Partition
2.3.10 Create a Disk Partition
2.3.11 Partition and Format a Disk
2.3.12 Creating Volumes
2.3.13 Create a Volume
2.3.14 Partitions and Volumes Facts
2.3.15 ExamSim Questions - Section 2.3

2.4 Optimizing Disks

2.4.1 Optimize Disks
2.4.2 Optimizing Disk Storage
2.4.3 Determining the Amount of Fragmentation
2.4.4 Disk Optimization Facts
2.4.5 ExamSim Questions - Section 2.4

3.0 Managing Files (34 questions)

3.1 Navigating the Directory Structure

3.1.1 Navigating the Directory
3.1.2 Managing Files with Windows Explorer
3.1.3 Managing Files with My Computer
3.1.4 Navigating the Directory Structure Facts
3.1.5 ExamSim Questions - Section 3.1

3.2 Working With Folders

3.2.1 Working With Folders
3.2.2 Copy and Paste a File
3.2.3 Move Files Between Folders
3.2.4 Create a Folder
3.2.5 Move Folders
3.2.6 Copy and Paste Folders
3.2.7 Delete a Folder
3.2.8 Delete Files and Empty the Recycle Bin
3.2.9 Restore a File from the Recycle Bin
3.2.10 Restore All the Files from the Recycle Bin
3.2.11 Folder Facts
3.2.12 ExamSim Questions - Section 3.2

3.3 Working With Files

3.3.1 Working With Files
3.3.2 Setting File Attributes
3.3.3 Modify File Attributes
3.3.4 Hiding and Showing Files and Extensions
3.3.5 Create a Folder and Set Folder Attributes
3.3.6 Set File Attributes
3.3.7 Hide Files
3.3.8 Show Files
3.3.9 File Attribute Facts
3.3.10 Editing File Associations
3.3.11 Create a File Association
3.3.12 Change a File Association
3.3.13 ExamSim Questions - Section 3.3

3.4 Compression and Encryption

3.4.1 Compression and Encryption
3.4.2 Managing Compressed Files
3.4.3 Compress a Drive
3.4.4 Compress a File or Folder
3.4.5 Managing Encrypted Files
3.4.6 Encrypt a File or Folder
3.4.7 Compression and Encryption Facts
3.4.8 ExamSim Questions - Section 3.4

3.5 Permissions

3.5.1 Using Permissions
3.5.2 Setting NTFS Permissions
3.5.3 Configure NTFS Permissions
3.5.4 NTFS Permissions Facts
3.5.5 ExamSim Questions - Section 3.5

3.6 Backup

3.6.1 Backup
3.6.2 Backup Operations
3.6.3 Using Windows Backup
3.6.4 Perform a Differential Backup
3.6.5 Perform an Incremental Backup
3.6.6 Use an Appropriate Method to Back up Files
3.6.7 Use an Appropriate Method to Back Up Files to a Local Drive
3.6.8 Restoring Files with Windows Backup
3.6.9 Backup Facts
3.6.10 ExamSim Questions - Section 3.6

4.0 Software (42 questions)

4.1 Windows Components

4.1.1 Windows Components
4.1.2 Adding and Removing Windows Components
4.1.3 Add a Windows Component in Win 98
4.1.4 Add a Windows Component in Win 2000
4.1.5 Windows Components Facts
4.1.6 ExamSim Questions - Section 4.1

4.2 Programs

4.2.1 Working With Programs
4.2.2 Remove a Game from a Win2000 Computer
4.2.3 Remove a Program 1
4.2.4 Remove a Program 2
4.2.5 Programs Facts
4.2.6 ExamSim Questions - Section 4.2

4.3 Compatibility Mode

4.3.1 Compatibility With Older Programs
4.3.2 Compatibility Mode Facts
4.3.3 How DOS Programs Run in Windows
4.3.4 How Programs Run in MS-DOS Mode
4.3.5 Running a Program in MS-DOS Mode
4.3.6 How 16-bit Programs Run in Windows 9x
4.3.7 How 16-bit Programs Run in Windows NT/2000/XP
4.3.8 ExamSim Questions - Section 4.3

4.4 Troubleshooting Software

4.4.1 Troubleshooting Software
4.4.2 Out of Memory Errors
4.4.3 Troubleshooting Facts
4.4.4 ExamSim Questions - Section 4.4

4.5 Viruses and Protection

4.5.1 Viruses and Protection
4.5.2 Types of Viruses
4.5.3 Virus Facts
4.5.4 ExamSim Questions - Section 4.5

5.0 Installing Hardware (28 questions)

5.1 Hardware Installation

5.1.1 Hardware Installation
5.1.2 Installing Hardware with the Add Hardware Wizard
5.1.3 Install a Device with the Add Hardware Wizard
5.1.4 Remove a Device
5.1.5 Install a Plug and Play Device
5.1.6 Installing Hardware Facts
5.1.7 ExamSim Questions - Section 5.1

5.2 Managing Drivers

5.2.1 Manage Drivers
5.2.2 Managing Device Drivers
5.2.3 Update a Driver
5.2.4 Managing Drivers Facts
5.2.5 ExamSim Questions - Section 5.2

5.3 Device Manager

5.3.1 Device Manager
5.3.2 Managing Hardware with Device Manager
5.3.3 Enable or Disable a Device
5.3.4 Editing Device Resource Usage
5.3.5 Configuring Display Properties
5.3.6 Device Manager Facts
5.3.7 ExamSim Questions - Section 5.3

5.4 Troubleshooting Hardware Problems

5.4.1 Troubleshooting Hardware Problems
5.4.2 Troubleshooting Hardware Problems Facts
5.4.3 ExamSim Questions - Section 5.4

5.5 Printer Installation and Configuration

5.5.1 Printer Installation and Configuration
5.5.2 Configuring Printing (Win98)
5.5.3 Configure a Local Printer (Win98)
5.5.4 Configuring a Local Printer (WinNT)
5.5.5 Configure a Local Printer (WinNT)
5.5.6 Installing a Local Printer (Win2000/XP)
5.5.7 Install a Plug and Play Printer (Win2000/XP)
5.5.8 Manually Install a Printer (Win2000/XP)
5.5.9 Printing Features for Win98 vs. Win2000
5.5.10 Printer Installation and Configuration Facts
5.5.11 ExamSim Questions - Section 5.5

5.6 Troubleshooting Printers

5.6.1 Troubleshooting Printers
5.6.2 Troubleshooting Printers Facts
5.6.3 ExamSim Questions - Section 5.6

6.0 Managing and Optimizing Windows (41 questions)

6.1 System Information

6.1.1 Gather System Information
6.1.2 Using Performance and System Monitor
6.1.3 System Information Facts
6.1.4 ExamSim Questions - Section 6.1

6.2 Computer Management

6.2.1 Computer Management
6.2.2 Using Windows XP
6.2.3 Customizing Windows
6.2.4 Configuring Regional and Language Options
6.2.5 Configuring Accessibility Options
6.2.6 Installing the Windows 2000 Administration Tools
6.2.7 Using the Microsoft Management Console
6.2.8 Using the System Applet
6.2.9 Use the System Applet
6.2.10 Change the Computer Name
6.2.11 Troubleshoot with the System Applet
6.2.12 Starting and Stopping Services
6.2.13 Restart a Service
6.2.14 Creating Scheduled Tasks
6.2.15 Managing Processes with Task Manager
6.2.16 Managing Paging Files
6.2.17 Computer Management Facts
6.2.18 ExamSim Questions - Section 6.2

6.3 Printing

6.3.1 Printing
6.3.2 Managing Printers and Documents
6.3.3 Setting Print Job Priority
6.3.4 Set Print Job Priority
6.3.5 Print Multiple Documents from Windows Explorer (Win98)
6.3.6 Print Selected Documents from Windows Explorer (Win98)
6.3.7 Change the Default Printer
6.3.8 Cancel a Print Job
6.3.9 Pause Print Jobs
6.3.10 Printing Facts
6.3.11 ExamSim Questions - Section 6.3

6.4 Power Management

6.4.1 Power Management
6.4.2 Configuring Power Options
6.4.3 Configure Power Options for a Presentation
6.4.4 Configure Power Options for a Laptop
6.4.5 Create a Custom Power Configuration
6.4.6 Power Management Facts
6.4.7 ExamSim Questions - Section 6.4

6.5 Virtual Memory

6.5.1 Virtual Memory
6.5.2 Configure Virtual Memory
6.5.3 Troubleshoot Memory Problems
6.5.4 Virtual Memory Facts
6.5.5 ExamSim Questions - Section 6.5

6.6 Caches and Temp Files

6.6.1 Caches and Temp Files
6.6.2 Cache and Temp Files Facts
6.6.3 ExamSim Questions - Section 6.6

6.7 Event Viewer

6.7.1 Event Viewer
6.7.2 Using Event Viewer
6.7.3 Event Viewer Facts
6.7.4 ExamSim Questions - Section 6.7

6.8 The Registry

6.8.1 Working With the Registry
6.8.2 Using Regedit and Regedt32
6.8.3 View Registry Files
6.8.4 Registry Facts
6.8.5 ExamSim Questions - Section 6.8

7.0 Networking (39 questions)

7.1 Network Connections

7.1.1 Network Connections
7.1.2 Configuring a Direct Connection
7.1.3 Adding and Removing Network Components
7.1.4 Create a Direct Connection (Guest)
7.1.5 Create a Direct Connection (Host)
7.1.6 Uninstall a Network Component
7.1.7 Network Connections Facts
7.1.8 ExamSim Questions - Section 7.1

7.2 Protocols

7.2.1 Network Protocols
7.2.2 Configuring Basic TCP/IP Settings
7.2.3 Configure TCP/IP Settings
7.2.4 Protocols Facts
7.2.5 ExamSim Questions - Section 7.2

7.3 IP Addresses

7.3.1 Understanding IP Addresses
7.3.2 TCP/IP Configuration Options
7.3.3 IP Addresses Facts
7.3.4 ExamSim Questions - Section 7.3

7.4 Client Software

7.4.1 Working With Client Software
7.4.2 Map a Drive to a Shared Folder
7.4.3 Configure a Client for DHCP
7.4.4 Client Software Facts
7.4.5 ExamSim Questions - Section 7.4

7.5 Managing Users

7.5.1 Managing Users
7.5.2 Creating a User Account with the User Accounts Applet
7.5.3 Modifying User Account Properties with the Applet
7.5.4 Creating a User Account with Local Users and Groups
7.5.5 Create a Local User Account
7.5.6 Create a Password and Password Hint
7.5.7 Configure Password Restrictions
7.5.8 Configure Account Lockout Restrictions
7.5.9 Create a Limited User Account
7.5.10 Managing Group Membership with the User Accounts Applet
7.5.11 Managing Local Groups and Group Membership
7.5.12 Modify Group Membership
7.5.13 Add a User to a Local Group
7.5.14 Create a Local Group and Add Members
7.5.15 Setting Account Policies
7.5.16 Configuring User Rights
7.5.17 Change User Rights
7.5.18 Change the Account Type
7.5.19 Enable Fast User Switching
7.5.20 Managing Users Facts
7.5.21 ExamSim Questions - Section 7.5

7.6 Sharing Resources

7.6.1 Sharing Resources
7.6.2 Configuring Share Permissions
7.6.3 Configure Share Permissions
7.6.4 Connecting to a Network Printer (Win2000/XP)
7.6.5 Connecting to a Shared Folder
7.6.6 Sharing a Folder with Explorer
7.6.7 Share a Folder
7.6.8 Access a Shared Folder
7.6.9 Sharing an Existing Printer
7.6.10 Share a Local Printer (Win2000/XP)
7.6.11 Add a Network Printer (Win2000/XP)
7.6.12 Configure a Network Printer (Win98)
7.6.13 Sharing Resources Facts
7.6.14 ExamSim Questions - Section 7.6

7.7 Troubleshooting TCP/IP

7.7.1 Troubleshooting TCP/IP
7.7.2 The Winipcfg Utility (Win9x)
7.7.3 Testing IP Configuration with Ipconfig and Ping
7.7.4 Troubleshooting TCP/IP
7.7.5 Using Tracert
7.7.6 Ping a Computer by Name (Win98)
7.7.7 Use Ping (WinNT)
7.7.8 Use Ipconfig and Ping to Troubleshoot
7.7.9 Troubleshoot TCP/IP 1
7.7.10 Troubleshoot TCP/IP 2
7.7.11 Troubleshoot TCP/IP 3
7.7.12 Troubleshooting TCP/IP Facts
7.7.13 ExamSim Questions - Section 7.7

8.0 Internet (31 questions)

8.1 Protocols

8.1.1 Internet Protocols
8.1.2 Internet Protocols and Languages
8.1.3 Internet Protocols Facts
8.1.4 ExamSim Questions - Section 8.1

8.2 Internet Connections

8.2.1 Connectivity Options
8.2.2 Internet Connections
8.2.3 Configuring Internet Connection Properties
8.2.4 Configuring a Dial-up Internet Connection
8.2.5 Create a Dial-up Internet Connection
8.2.6 Enabling ICS and ICF
8.2.7 Share an Internet Connection
8.2.8 Internet Connections Facts
8.2.9 ExamSim Questions - Section 8.2

8.3 Browsers

8.3.1 Browsers
8.3.2 Customize Advanced Browser Settings
8.3.3 Improve Browser Performance
8.3.4 Browser Facts
8.3.5 ExamSim Questions - Section 8.3

8.4 Firewalls

8.4.1 Firewalls
8.4.2 Firewalls Facts
8.4.3 ExamSim Questions - Section 8.4

9.0 Installation, Configuration and Upgrade (29 questions)

9.1 Hardware Compatibility

9.1.1 Hardware Compatibility
9.1.2 Hardware Compatibility Facts
9.1.3 ExamSim Questions - Section 9.1

9.2 Installation Options

9.2.1 Installation Options
9.2.2 Install Windows 2000 for Dual Boot
9.2.3 Installation Options Facts
9.2.4 ExamSim Questions - Section 9.2

9.3 Installation Methods

9.3.1 Installation Methods
9.3.2 Installing Windows 2000 from CD-ROM
9.3.3 Install Windows 2000 from CD-ROM
9.3.4 Install Windows 2000 with Boot Floppies
9.3.5 Installation Methods Facts
9.3.6 ExamSim Questions - Section 9.3

9.4 Preparing Disks for Installation

9.4.1 Preparing Disks for Installation
9.4.2 Delete and Create Partitions for Dual Boot
9.4.3 Preparing Disks for Installation Facts
9.4.4 ExamSim Questions - Section 9.4

9.5 Starting and Customizing Installation

9.5.1 Starting and Customizing Installation
9.5.2 Installing the Setup Manager Wizard and Creating Answer Files
9.5.3 Starting and Customizing Installation Facts
9.5.4 ExamSim Questions - Section 9.5

9.6 Upgrading

9.6.1 Upgrading
9.6.2 Using the Files and Settings Transfer Wizard
9.6.3 Upgrading Facts
9.6.4 ExamSim Questions - Section 9.6

9.7 Troubleshooting Installation

9.7.1 Troubleshooting Installation
9.7.2 Troubleshooting Installation Facts
9.7.3 ExamSim Questions - Section 9.7

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